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Cuttana's FAQ
Will I receive the same product that I see in the picture?
Yes, you will receive the exact product that you see in the picture. We ensure that the photos used on our product pages accurately represent the actual product in terms of design, color, and dimensions. However, please note that due to varying screen resolutions and color settings on your device, the colors of the actual product may vary slightly from what you see on your screen.
Where can I view my receipt?
Once you complete your purchase on our platform, you will receive an email confirmation that contains all the details of your order, including the receipt. You can also view your receipt by logging into your account on our website. Once logged in, navigate to “My Account” and “Orders.” Here, you will see a list of all your orders, and you can click on each one to view the details, including the receipt. If you have trouble finding your receipt, please contact our customer service team for assistance.
How can I return an item?
If you’re looking to return an item, the first step is to contact our customer support team. You can reach out to them through the “Contact Us” page on our website or directly via email. Please provide them with your order number and the reason for the return.
Our support team will guide you through the return process, providing you with all the necessary information, including where to send the item, how to package it, and any other details. Remember, it’s important to initiate the return process within 30 days of receiving your order, as per our return policy.
We’re here to ensure your satisfaction, so don’t hesitate to get in touch if you need assistance with a return.
Will you restock items indicated as "out of stock"?
Absolutely! If an item is marked as “out of stock,” we are likely already working on restocking it. We understand the frustration of not being able to order your desired product, and we aim to minimize these instances.
For some products, you may have the option to receive a notification when the product is back in stock. Look for an “Email me when available” button or similar option on the product page.
We appreciate your patience and understanding when an item is out of stock, and we always strive to replenish our inventory as quickly as possible. If you have any other questions or need further assistance, please feel free to reach out to our customer support team.
In Which countries can I order from Cuttana?
We can ship your order to any address within the United States. This could be your home, work, or any other location that is most convenient for you. During the checkout process, you will have the chance to select the shipping address for your order. Please note that it’s your responsibility to ensure the delivery address is correct when placing your order.
Unfortunately, at this time, we only ship within the United States and do not offer international shipping.
If you have any specific queries or concerns about shipping, our customer support team is always ready to assist you. Feel free to reach out to us at any time.